DELIVERY

We ship to the following countries:

 

 

UK £6.95 1–2 working days
European Countries £25 3–4 working days
Rest of World £30 *3–4 working days

 

 

*Please note these dates are a guide, sometimes your parcel may experience customs delay. Unfortunately, we have no control over these delays but are happy to help where we can.

 

You may incur import taxes and duty on your international order. Please note these additional costs are your responsibility. Therefore, we strongly recommend you contact your local customs office for further information.

 

Free delivery on orders over £250

RETURNS & EXCHANGES

Our policy lasts calendar 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted (if applicable):

 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Please email us at orders@shopaob.com for any returns.

For pre orders you have 30 days from the date of dispatch. If 30 days have gone by since the dispatch of the item, unfortunately we can’t offer you a refund or exchange.

 

All other rules above apply to pre orders.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@shopaob.com.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, email us at order@shopaob.com and we will provide you with details on where to send your products.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PAYMENT INFORMATION

We accept Visa, MasterCard, American Express, PayPal

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, We expressly reserves the right not to honour pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorised payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact us or refer to our return policy.

We use your information to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

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