RETURNS

At AOB, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes returns are necessary. Please review our Returns Policy below:

1. Eligibility for Returns:

  • We accept returns within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in their original condition with tags attached.
  • Personalized or final sale items are not eligible for return.

2. Initiation of Return:

  • To initiate a return, please contact our Customer Service team at orders@shopaob.com with your order number and reason for return.
  • We will provide you with a Return Authorization (RA) number and further instructions.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • We recommend using a trackable shipping service for returns as we cannot guarantee receipt of returned items.

4. Refunds:

  • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
  • Original shipping charges are non-refundable unless the item received is defective or incorrect.

5. Exchanges:

  • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will provide a prepaid return label for your convenience.

7. International Returns:

  • International customers are responsible for return shipping costs and any applicable duties or taxes associated with the return.

8. Return Address:

AOB Returns

71-75, Shelton Street,
Covent Garden,
London,
WC2H 9JQ
United Kingdom

9. Contact Us: If you have any questions or concerns about our Returns Policy, please don't hesitate to contact our Customer Service team at orders@shopaob.com.

Note: AOB reserves the right to refuse returns that do not meet the above criteria. This Returns Policy is subject to change without prior notice.

Thank you for shopping at AOB!